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zyyy
Newbie
‎12-29-2022 01:51 AM

smeard screen on the streaming apps

When i turn on a tv show or movie the top of my screen is smeared but when i leave the app its not.

 

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1 REPLY 1
RokuMary-F
Community Moderator
Community Moderator
‎01-04-2023 03:08 PM

Re: smeard screen on the streaming apps

Hi @zyyy,

Thanks for posting in the Roku Community!

I'd be happy to look closely to see how we can help get you up and running.
Here are a few questions here to better understand what you're experiencing:

  1. What Roku model device are you using?
  2. Does the issue only occur on a specific channel or all channels on your Roku device?
  3. Could you provide an example movie title or TV show where you experience this issue?
  4. What are you seeing on screen? Can you provide a screenshot of the issue you are experiencing?
  5. What troubleshooting steps have you taken so far to try to resolve the issue?

With more information, we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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