Help

Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Maryncchris
Level 7
‎09-13-2021 01:26 PM

several things but no discovery+prime video.roku give me a refund or something have 2

So I thought it was just my YouTube tv but not its stupid telling me to delete channels when it's been fine and I haven't added any channels in 2 months..my internet is great signal just the roku boxes no good..it will play roku free channel Netflix and a few others but not the channels I actually pay for..guess it's time to switch to the Google Tivo boxes

0 Kudos
Reply
1 REPLY 1
StreamerUser
Level 20
‎09-13-2021 10:34 PM

Re: several things but no discovery+prime video.roku give me a refund or something have 2

You didnt mention your Roku model # and firmware version: Settings/System/About

Known solutions/workarounds for apps not loading/closing to Home:

1) Check for updates: Settings/System/System update/Check now - try again

2) Restart Roku: Settings/System/System restart/Restart - try again

3) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

4) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

5) Remove SD card (if installed) - try again

6) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

7) Completely unplug power from Roku for 10-15 minutes - try again

😎 Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

0 Kudos
Reply