Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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douverson
Reel Rookie

roku 3 will not accept pin number when add channels

Have a Roku 3 streaming device when I try to add a channel and it wants pin number it does not accept the number .

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5 REPLIES 5
Strega
Roku Guru

Re: roku 3 will not accept pin number when add channels

Have you tried removing or changing the pin number in your account at roku.com?

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douverson
Reel Rookie

Re: roku 3 will not accept pin number when add channels

I logged in to my account and created a PIN number I then tried to add a channel using that number it would not accept. The account recognizes my smart tv but doesn’t show my Roku 3 streaming device. This device has never required a PIN number before when I added channels. Why now. 

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Strega
Roku Guru

Re: roku 3 will not accept pin number when add channels

It sounds like the roku 3 is connected to a different account than the TV is.

On the Roku 3, go to: Settings > System > About and check the account/email address there. 

 

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Re: roku 3 will not accept pin number when add channels

It's displaying an incorrect email address and I am unable to change it because it's not a valid email address.

 

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renojim
Community Streaming Expert

Re: roku 3 will not accept pin number when add channels

@burrelltravels, you'll probably have to contact support at https://support.roku.com/contactus .  Choose the option for "Account, payments & subscriptions".

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