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dotelvis1
Level 7
‎08-11-2021 02:00 PM

redbox free on demand movies with ads

When watching REDBOX, free on demand movies with ads, the movie plays for a while then just STOPS! I start from scratch to watch same movie and it does the same thing. What is the problem? I will appreciate your responses.

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RokuDanny-R
Roku Employee
Roku Employee
‎08-11-2021 05:25 PM

Re: REDBOX FREE ON DEMAND MOVIES WITH ADS

@dotelvis1

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

If the issue remains unresolved, I'd recommend reaching out to Redbox directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Redbox channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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