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DM28675
Reel Rookie
‎12-05-2021 08:46 AM

"Spectrum TV cannot be purchased on Roku at this time" error message

The Spectrum TV app suddenly stopped working on all of the Roku devices in my house within the past week.  Every time I open the Spectrum TV app, I receive the following error message: "Spectrum TV cannot be purchased on Roku at this time. We apologize for the inconvenience and hope to make it available soon."

I have tried everything I can think of: uninstalling and reinstalling the Spectrum TV app, checking for Roku system updates, restarting my modem/router, doing a factory reset of the Roku device.  Nothing that I have tried has resolved the error.  I tried contacting Spectrum on several occasions, and Spectrum directed me to contact Roku to determine a solution.

Does anyone know how I can resolve this problem?  Thank you.

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2 REPLIES 2
ChrisDFL
Newbie
‎02-13-2022 04:58 AM

Re: "Spectrum TV cannot be purchased on Roku at this time" error message

I have this issue too! I spoke to spectrum September about this and contacting them again today. I do know a workaround but it only lasts a few weeks or months 

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DM28675
Reel Rookie
‎02-13-2022 10:36 AM

Re: "Spectrum TV cannot be purchased on Roku at this time" error message

Thank you for the reply.  I eventually talked Spectrum into deactivating and reactivating my account, and that took care of the problem. Good luck!

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