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Dennis59
Level 7

"Something Went Wrong" Error Message when using Britbox app on my Roku Streambar

For over a month now, I've been getting this message when I try to use the Britbox appp on my Roku Streambar:  "SOMETHING WENT WRONG -- We are having trouble accessing your account. Please try again. If the problem persists please restart the app or visit help.britbox.com for further assistance."

Britbox has offered no help whatsoever. They keep saying the matter has been referred to a tech support team but no one responds now to at least a dozen requests for help. Since my Britbox subscription is paid for through my Roku account, I hope you can help me resolve this. Here's the info:

Model 9102R - Roku Streambar; Serial # YL000DA087009; Device ID: 2A10AD087009; software version: 11.5.0 - build 4312-95.

My Britbox app info is as follows:  Britbox Version 3.0 - build 658

My issue ID # is 09-008-324

I look forward to someone at Roku helping me out. Thank you.

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RokuLianna
Roku Employee
Roku Employee

Re: "Something Went Wrong" Error Message when using Britbox app on my Roku Streambar

Hi @Dennis59

Welcome to the Roku Community!

Does the issue only occur on BritBox or across other channels installed on your Roku device?

Have you tried removing the affected channel BritBox and then re-install again? If not, we suggest starting there. In some cases, removing the affected channel and then re-installing it may help. Restart your device before re-adding the channel back in to ensure the process is successful. We recommend doing this through the Settings menu by navigating to Settings > System > Power (If there is no Power submenu, proceed to the next step.) > System restart.

For detailed instructions, refer to this Support link for more information: How to resolve a channel playback issue | Roku

Let us know if there's any difference after.


Warm Regards,
Lianna

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