For over a month now, I've been getting this message when I try to use the Britbox appp on my Roku Streambar: "SOMETHING WENT WRONG -- We are having trouble accessing your account. Please try again. If the problem persists please restart the app or visit help.britbox.com for further assistance."
Britbox has offered no help whatsoever. They keep saying the matter has been referred to a tech support team but no one responds now to at least a dozen requests for help. Since my Britbox subscription is paid for through my Roku account, I hope you can help me resolve this. Here's the info:
Model 9102R - Roku Streambar; Serial # YL000DA087009; Device ID: 2A10AD087009; software version: 11.5.0 - build 4312-95.
My Britbox app info is as follows: Britbox Version 3.0 - build 658
My issue ID # is 09-008-324
I look forward to someone at Roku helping me out. Thank you.