Forum Discussion

JoJo1244's avatar
JoJo1244
Binge Watcher
3 years ago

"Maximum users streaming" message displays between episodes

On NOGGIN, Blues Clues & You....for the past 2 days this message comes up between every episode....        "Maximum users streaming.....Your account is already playing the maximum number of devices ...
Pkathleen63's avatar
Pkathleen63
Binge Watcher
3 years ago

I have been having this same issue, with acorntv and britbox. It is very annoying, I only have 1 TV I watch..

 

KatieA's avatar
KatieA
Newbie
3 years ago

I am having the same problem when watching Acorn TV.  I'm the only one in the house, with only one TV.

  • bookoo1944's avatar
    bookoo1944
    Channel Surfer
    3 years ago

    I started having this problem while watching Britbox 3 days ago and I've done everything I can think of to get rid of this message.  It comes up at the end of every episode of every program.  At the end, it gives 2 choices--one is "retry" and the other is "close".  if I choose "close", it goes away and lets me proceed to resume playing.  I don't have any other streaming devices in my house that are in use so I can't understand what causes this.  This is a channel I'm paying for so I would appreciate Roku fixing this problem.  It also does it on the Roku channel and those are the only 2 channels I watch.

    • germany's avatar
      germany
      Binge Watcher
      3 years ago

      The problem is of recent nature with a multitude of complaints regarding same paid subscriptions. I don’t have a Roku TV, but issue is across the board. Clearly an internal issue and “ generic” answers from community moderators is of no help. I am not comfortable giving detailed info (serial number etc.) about my device. Hello Roku Team???? Currently watching Netflix to see if problem persists there, but all is good, so far!!!

  • Gram1's avatar
    Gram1
    Newbie
    3 years ago

    Having same issue with Acorn and Britbox last 3 days.

    • Pkathleen63's avatar
      Pkathleen63
      Binge Watcher
      3 years ago

      Gram1 1oldbroad ,

      This is how I solved my problem, with those channels through Roku, I just downloaded the apps. So far have been watching all day, and last night, no problems.

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      3 years ago

      Hello! Community users,

      We would be happy to look further into this issue, but we need more detailed information. Can you please provide us with the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Steps to reproduce the issue you are seeing

      Please keep us posted on what you find out; we will happily continue assisting you further. We look forward to hearing back from you.

      Thanks,

      Arjiemar

      • bookoo1944's avatar
        bookoo1944
        Channel Surfer
        3 years ago

        These moderators that keep posting instructions for so many of us out here of complicated steps to take are asking a lot from us.  I'm a 79 year old lady and these technical steps are WAY above my pay grade!  This problems appears to be a ROKU problem and not individual problems with the users' devices.  I don't understand why they want all of this technical information to fix the problem.I would probably crash my computer if I attempted all of that pushing back buttons 5 times and home buttons 5 times, etc., etc. etc.!  As I'm sure you can tell, I'm no technical genius BUT I don't see any need for moderators to have all of this individual data about my device and everyone else's devices to correct what appears to be a ROKU problem.  And if they read all of the posts, they should be able to tell which apps the problems appear on.  Roku has a big problem that appears to be affecting multiple users and they are just at a loss about what's causing it so they want to make us feel like they are doing something by having us do their job for them.  IF they would just THINK, they would realize that a small percentage of the people affected by this problem are bothering to post comments about it so this problem sounds major.