Channels & viewing

[ryan200]

this is a pic of what it looks like, it shows the video itself is 720 but the tv is displaying it at 1080 and that the video is very pixelated.

Shared album - Ryan Potter - Google Photos

not the best picture but look at how smooth the text is vs how pixelated the corn is.

the roku is upscaling which makes sense you wouldnt want the tv changing resolution for every short video cause its slow. but the roku is currently using a poor quality upscaler, it is a bug.

[ROGERCPOST]

I too noticed pixelated corn after my morning cup of coffee.

Sorry, that's my inner Peter Griffin coming out 😉

Roku engineers are working on it, haven't heard back in a while. It's a bug triggered when Roku is connected to some older 1080 TV's.

[RokuDanny-R]

Hi Community users,

Thanks for the posts regarding the pixelation that you are experiencing during channel playback.

We would be more than happy to look further into this issue, but we will need more details. Can you please provide us the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• brand and model TV you are connecting the Roku device to
• does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
• steps to reproduce the issue you are seeing 
• screenshot of what is appearing on screen so we can better understand what you are experiencing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further. We look forward to hearing back your responses.

Thanks,
Danny

[Mnale]

Model - 4662RW - Roku Ultra LT

Serial - YJ0093669279

Software - 11.5.0 Build 4312-46 

Device ID - 046179669279

TV - LG UH6030 / Software Version 5.70.35

The other details have been well documented in this thread by myself and others.

[RokuDanny-R]

Hi @Mnale 

Thanks for responding and providing us with your device information.

Please be aware that I have passed along your concerns and details to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

Your patience and understanding in the meantime is much apprecaited.

Thanks,
Danny

[RokuDanny-R]

Hi Community users,

Thanks for your patience while we continue to investigate the issue being reported.

If possible, can you please provide us with a video illustrating the issue you are experiencing so we can better understand what you are seeing?

Once we have this information, we will be able to pass it along to be looked into further.

We look forward to hearing back from you to assist us with this issue.

Thanks,
Danny