Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RokuDanny-R
Retired Moderator

Re: Channel could not run & loading issue

Jump to solution

@fwtsen 

Thanks for the posts.

Can you please provide us with the following information:

-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny

Danny R.
Roku Community Moderator
fwtsen
Binge Watcher

Re: Channel could not run & loading issue

Jump to solution

Have tried many steps in trying to resolve this.

What seems to fix the issue is to do the following:

Remove the channel from the problematic Roku (Roku#1).

Remove the channel from another Roku that works ((Roku#2).

Add channel back on (Roku#2)

0 Kudos
fwtsen
Binge Watcher

Re: [OS 11.0] Can't run channel. Needs to be reinstalled to the network

Jump to solution

This issue was the result of doing a software update.

The important channels that I need are functioning.

NOT going to try another software update.

Jayhwkfn
Channel Surfer

Re: [OS 11.0] Can't run channel. Needs to be reinstalled to the network

Jump to solution

Has anyone had any luck with this?  NONE of the apps are working and if I delete and try to reinstall I get an install error

RokuMary-F
Community Moderator
Community Moderator

Re: [OS 11.0] Can't run channel. Needs to be reinstalled to the network

Jump to solution

Hi everyone,

Thank you for reporting this issue to Roku Community!

We are currently aware and our engineering team has been investigating this issue closely.

In the meantime, please help us with the required details below for us to send additional information for the investigation to our engineering team, and once more information is available I'll be sure to let the Community know:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-what are you seeing on screen? Can you provide a screenshot of the issue or error message
-steps to reproduce the issue you are seeing
Please be aware that we are actively monitoring and investigating the discussions on this thread. Thanks again for your continued patience.


Best regards,
Mary

0 Kudos
Kahaleakeakua
Reel Rookie

Re: [OS 11.0] Can't run channel. Needs to be reinstalled to the network

Jump to solution

Hi Mary!

This information has already been supplied in this forum.

I have no interest in repetitive supplication of information.

Mahalo!

0 Kudos
RokuDanny-R
Retired Moderator

Re: [OS 11.0] Can't run channel. Needs to be reinstalled to the network

Jump to solution

@Kahaleakeakua 

Thanks for the follow up.

We have reached out to previously to inquire if you would be willing to assist us with further troubleshooting so we can expedite a resolution to the issue that you are seeing. Should you be interested in assisting us in the future, please let us know and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
0 Kudos
Jayhwkfn
Channel Surfer

Re: Hulu and Netflix will not run because it could not be reinstalled from the network

Jump to solution

Same issue, none of the channels work.  I need Roku to reimburse me for my streaming services since I cant watch them now.  Probably best to go to Amazon firestick now

fwtsen
Binge Watcher

Re: [OS 11.0] Can't run channel. Needs to be reinstalled to the network

Jump to solution

It's happened again.

Model: 3900X-Roku Express

Software version 11.0.0 build 4168-51

I have 3 Roku.

For the purpose of clarity, I will refer to the problematic Roku as R-a

The other two will be R-other

NOTE: Roku-a is the middle of pack in terms of age of the three Rokus.

Software auto updated on Roku-a

Then I get this: 

Can't run Channel

"xxx" could not be run because it could not be-reinstalled from the network. Please check your network connection and try again.

  1. Network is fine because all other devices connected to the same network are working.
  2. Reset Roku.
  3. Channel is still not loading
  4. Same channel is running on R-other in the same household running off the same network.
  5. Removed the channel from ALL Roku.
  6. Installed the channel on one R-other. Works fine on R-other.
  7. Channel does NOT appear on R-A
  8. Search and tried to install it from the channel store. The message I get is this:

Channel install failed. Could not add xxx channel"

Following the instructions provided, the tracker id is: 18-152-206

After posting this I was successful in getting Channel xxx installed on R-a.

Will I need to do this again for future software updates.

0 Kudos
Jayhwkfn
Channel Surfer

Re: [OS 11.0] Can't run channel. Needs to be reinstalled to the network

Jump to solution

Having same issue, so frustrating.