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TV83
Newbie
‎08-31-2022 10:22 AM

no closed captioning on Roku programs but except on the ads. Other channels like Netflix are fine.

I installed a new Roku device.  All is fine except that now there is no closed captioning on Roku Channel programs except the ads. I use the "always on" option for captioning.  

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RokuMary-F
Community Moderator
Community Moderator
‎08-31-2022 12:12 PM

Re: no closed captioning on Roku programs but except on the ads. Other channels like Netflix are ...

Hi @TV83,

Thanks for posting in the Roku Community!

Please cite specific content title examples that you have tried to play in The Roku Channel that is experiencing an issue so we can help investigate this further. Does this happen on all movies/shows on The Roku Channel or just specific titles? What troubleshooting steps have you taken so far to try to resolve the issue? 

Please keep us posted with the details.


Best regards,
Mary

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