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LJB3
Newbie

Re: my paramount plus essential subscription is not showing up on Roku; keeps telling me to subscrib

I have this same issue. I have a Paramount+ Essential subscription that I subscribe to thru Paramount. Why isn’t it recognized on the Roku channel? When we try to watch sports, etc, Roku tells me we need to subscribe. There doesn’t seem to be a way to pull in our subscription so that we can watch what we’re supposed to be able to watch. 

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2 REPLIES 2
renojim
Community Streaming Expert

Re: my paramount plus essential subscription is not showing up on Roku; keeps telling me to subscrib

If you have a subscription directly with Paramount+, you have to use their standalone app.  That app and "Paramount+ on The Roku Channel" have mutually exclusive subscriptions.

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RokuTakashi
Community Moderator
Community Moderator

Re: my paramount plus essential subscription is not showing up on Roku; keeps telling me to subscrib

Hi, @LJB3 

Welcome to the Roku Community.

We understand your concern with the Paramount+ subscription that is unable to be accessed through The Roku Channel, 

As advised by @renojim, you can only access a subscription depending on where you have subscribed and the type of subscription. In this case, you may be subscribed directly to Paramount+, and you can only access the subscription through their app and not with The Roku Channel. 

We hope you find this information helpful, and feel free to let us know if you have further concerns or inquiries.

Best wishes,
Kash

Takashi O.
Roku Community Moderator
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