Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

iheartradio keeps shutting down

The iheartradio hasn't worked for weeks. I keep checking for an update but it is still happening.  The app starts to load but then crashes and goes back to the home screen. Any ideas?

0 Kudos
Community Moderator
Community Moderator

Re: iheartradio keeps shutting down

Hi @Shellfish

Thanks for the post.

Does the issue only occur on iHeartRadio or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then reinstall it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!

All the best,

Kariza D.
Roku Forum Moderator
0 Kudos