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MissDoris
Newbie
‎02-03-2023 03:55 AM

error message when trying to watch CBS episodes of Young and restless how do I fix this problem

I am trying to cut the cable and going to roku and I'm trying to figure out how to watch my soap operas and when I go to CBS and click on the episodes it gives me an error that something went wrong try back later. I need some help figuring this out before I cut direct off.  Thank you

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RokuKarla
Retired Moderator
‎02-03-2023 10:03 AM

Re: error message when trying to watch CBS episodes of Young and restless how do I fix this problem

Hello @MissDoris

Thanks for reaching out here in the Community!

We'd like to gather more information about the issue you're running into. A few questions here to better understand what you're experiencing:

1. Does the issue only occur on a specific channel or all channels on your Roku device?
2. What is the exact error message when accessing the channel? Can you provide a screenshot of the issue you are experiencing?
3. What troubleshooting steps have you taken so far to try to resolve the issue? Have you removed the channel, restart the device the add the channel back? Note: Please make sure to restart your Roku device after removing the channel and before adding the channel back to ensure the process is successful.

We recommend starting here to troubleshoot any channel playback issues: How to resolve a channel playback issue

Please keep us posted and we'll continue assisting you from there.

 

Regards,
Karla

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