Channels & viewing

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sandylee
Reel Rookie

contacting support for Roku Channel

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How can I contact Roku Channel's support about its content?  (I've tried to email Roku Support, but the agent keeps replying as my email is about a device issue.)  Thanks.

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RokuMary-F
Community Moderator
Community Moderator

Re: contacting support for Roku Channel

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Hi @sandylee,

Thanks for bringing this to our attention at Roku Community!

We'll share these details with the appropriate team for further review. We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.


Best regards,
Mary

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RokuMary-F
Community Moderator
Community Moderator

Re: contacting support for Roku Channel

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Hi @sandylee,

Thanks for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help. Can you please provide us with more specific information about the issue you are experiencing? Please cite specific content title examples that you have tried to play on The Roku Channel that is experiencing an issue. What are the steps to reproduce the issue you are seeing?

Once we have this information, we will be able to investigate further.


Best regards,
Mary

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sandylee
Reel Rookie

Re: contacting support for Roku Channel

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@RokuMary-F  The Long, Hot Summer is streaming the wrong version.  It's actually streaming the 1985 TV miniseries.

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RokuMary-F
Community Moderator
Community Moderator

Re: contacting support for Roku Channel

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Hi @sandylee,

Thanks for bringing this to our attention at Roku Community!

We'll share these details with the appropriate team for further review. We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.


Best regards,
Mary

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sandylee
Reel Rookie

Re: contacting support for Roku Channel

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Thanks @RokuMary-F, please also add "Roku Channel" as an issue in your contact form.

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