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Isabelsg
Level 7
‎09-16-2021 11:08 AM

can't access discovery+ only in my roku devices

i can't access the disc+ app because of an error.  i uninstalled it and updated the system  nothing seems to work 

i contact discovery support and there is nothing wrong with the app. since i can access it on my phone and computer but not in roku

message:  something went wrong lets try again

please help

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RokuDanny-R
Roku Employee
Roku Employee
‎09-17-2021 10:21 AM

Re: can't access discovery+ only in my roku devices

@Isabelsg

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Keep us posted.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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