Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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deb_ack
Level 9

Re: Apple TV App - Video Unavailable

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Thanks, but I've tried all those things and much more.  I even set up a new Apple TV account and received the same error on the living room TV when logged into that new account.

Lorenkh
Level 8

Re: apple tv+ videos not available

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This “solved” my issue with Apple TV video not available. I have to do it EVERY time. It’s annoying. 

Jackie11
Level 7

Re: apple tv+ videos not available

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I’m having the same problem with Roku Express. I did contact Apple support and they said the problem is not with Apple but with Roku. 

SheriDL
Level 8

Re: apple tv+ videos not available

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Except, why do all the other streaming apps work on Roku? If Roku is doing something wrong, shouldn't Apple be troubleshooting with them?? Thankfully mine works after having followed others' advice before on this string. If you don't have any Apple devices it won't work, tho, since Apple wants verification from your iPad or iPhone, etc.

Jackie11
Level 7

Re: apple tv+ videos not available

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I have 2 Apple devices and a smart tv that have I no problem watching Apple TV on. The problem is with the tv that the Roku Express is connected to. I have tried all the ‘troubleshooting fixes’ that have been recommended and nothing has worked. When I contacted Apple support they submitted my claim and said it was not on their end and unless a high number of customers reported the same issue it might not be resolved. 

SheriDL
Level 8

Re: apple tv+ videos not available

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That's awful...I hope that if anyone else is experiencing this same issue they'll report to Apple and Roku as you have done.

rachelwsmith
Level 7

Re: apple tv+ videos not available

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oh my gosh. this hack to switch to stereo on digital on my rook 3600 worked!!! I have tried everything else.

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zenish
Level 8

Re: apple tv+ videos not available

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this fix (logging in and starting to watch, then going to Roku TV) did not work for me on 4K Roku TV December 8 2022. nothing works. I've reinstalled the appleTV app on the Roku TV multiple times -- all sorts of problems getting logged in every time.

AppleTV works on other devices -- just NOT the Roku TV. so what gives? when will it be fixed?

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zenish
Level 8

Re: apple tv+ videos not available

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It is DEFINITELY a problem with APPLE’s Roku app. Confirmed by the tech. Problem is Apple refuses to fix their stupid buggy coding.

this is confirmed mid-December 2022. A persistent bug apple has had for at least 3 years. 

zenish
Level 8

Re: apple tv+ videos not available

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The problem IS with Apple. They lied if they told you otherwise.