Channels & viewing

[BeagleGuy68]

YouTube on my ultra will not launch.  Need help if patch or fix is neede.

[RokuDanny-R]

@BeagleGuy68

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

Thanks,
Danny

[BeagleGuy68]

Tried suggestions. Still nothing.

[RokuDanny-R]

@BeagleGuy68

Thanks for the post.

If you are unable to resolve the issue, can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[BeagleGuy68]

  My attempt to provide you information you requested was not drivers by reply button.. Have also been  blocked  from community forums.  

[Bushwick]

Same for me on my TCL Roku TV

[RokuMary-F]

Hi @Bushwick,

Welcome to the Roku Community!

I'd be happy to take a closer look to see how we can help get you up and running.

A few questions here to better understand what you're experiencing:

• Does the issue only occur on Youtube or all channels on your Roku device? 
• Are you being prompted with an error message?
• How long has the issue been occurring?
• What troubleshooting steps have you taken so far to try to resolve the issue?

As a first step, could you try removing the channel that you are experiencing the issue with from the Roku home screen? Then, disconnect your device from power for a minute. Plug it back in, then try to add the channel back once more and see if this clears up the issue. 

You may also refer to this link: How to resolve a channel playback issue | Official Roku Support 

If this issue is not resolved, please provide the information requested that was previously posted by @RokuDanny-R that would be helpful for our team in further investigating this problem.

Please keep us posted.

Best regards,
Mary

[BeagleGuy68]

Here is the information requested.

Model 9101R@. Roku Streamber Pro

Serial Number YL0089249855 (3KG146249855)

Software version 10.5.0 build 4210-95

Time Stamp 2021-12-21 T20:53:382

ID55-511-013

     I would be interested to know if you find some common cause for YouTube situation

      Some people have said that when you return software in device to previous version you tube comes back.

[BeagleGuy68]

My post should have correctly  stated model of Streambar Pro was 9101R2