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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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kcrary
Level 7
‎03-14-2021 09:29 AM

YouTube update broke the app

YouTube pushed an update to my Roku Express some time recently. I took the update today. Now most videos won't load. The circling dot that it displays while the video is loading never ends now.

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RokuMary-F
Community Moderator
Community Moderator
‎03-15-2021 11:51 AM

Re: YouTube update broke the app

Hi @kcrary,

Thanks for the post.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach them here: https://support.google.com/youtube/?hl=en#topic=9257498

Thanks,

Mary

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