Channels & viewing

[Mr_Mxyzptlk]

Ever since the latest system update, all of the Shorts play normally 1 time and then when they repeat the 2nd and any other playbacks are played at double speed, with garbled sound. Moving to another Short video gives a normal playback, but letting it repeat goes into double speed again.

I've rebooted, and checked for updates (get none) and the problem persists.

Anyone else see this? I have a ROKU Ultra.

[RokuEmmanuel-D]

Thanks for sharing here, @Mr_Mxyzptlk!

You mentioned this happened after the recent update. However, we'd like to know if you have also done these troubleshooting steps below;

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device (Important step after removing the app): Go to Settings > System > Power > System restart > Restart Now.
3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still having issues? Please let us know so we can dive deeper into it!

Roku Community Team

[urban_crawler]

This is happening on my Roku Ultra

Started about a month ago, I was hoping it would have been noticed and fixed by now. Came to report it here.

Really annoying because it plays faster, and the audio is distorted. 

[TheRealSquirt]

We are also seeing this issue with our Roku Ultra.  For us, it started a day or 2 ago.  Maybe we just got a recent update.  We are using it on a Sony Bravia TV with the Google System. When we use the YouTube app directly from the TV, we do not have the issue.  The problem is only with the Roku.

[Ak70]

I have the exact same issue. Verified Ytshorts works fine on other devices like phone -the fast playback speed and garbled sound after the first play is limited to my Roku Ultra. 

Just started noticing it within the past week. 

[urban_crawler]

@RokuEmmanuel-D 
I just tried uninstalling the YT app, restarting, and reinstalling. The issue remains.  This is a bug

[RokuEmmanuel-D]

Thanks for the follow-up, @urban_crawler!

We understand that the issue is persisting, and we'd like to investigate further.

Could you share your device details here?

• Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
• Tracker ID (Press Home five times, then press Back button five times)
• App build version (Highlight the app from the Home Screen and press the Star * Button)

Please get back to us soon!

Roku Community Team

[Mr_Mxyzptlk]

Here is the info you wanted:

Model: 4802X - Roku Ultra
Device ID: SODA229PULPU
Serial #: X010002PULPU
Software Version: 14.5.4 build 5944-C2

YouTube version: 2.24 build 236

Here is a picture of the report tracker:

[RokuEmmanuel-D]

Thanks for the info, @Mr_Mxyzptlk!

The team is aware and is currently investigating. We'll pass your information along to the team for further review.

Please stay tuned for any progress on this issue. We’ll keep you in the loop!

Roku Community Team

[DRing2500]

Been having the same issue for about a month. Only on the Roku Ultra 4800RW, Software V. 14.5, Device S02C21DGY7EK.