Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

YouTube not working

Every time I click on the YouTube app it’s shows a black screen with a hour glass than it goes back the the Roku homepage 

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Community Streaming Expert

Re: YouTube not working

First, what model Roku do you have? The model number please. Roku has a bad habit of reusing the same name on different devices. 

The first thing to try when a single channel is misbehaving is to remove the channel, reboot the Roku (critical step, do not skip it), and then add the channel back in.

I stress again, you must reboot the Roku before adding the channel back. Only a reboot actually removes the channel completely. 


Roku Community Streaming Expert

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