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BillieM
Level 7
‎09-09-2021 07:53 PM

YouTube not working on Roku devices

I have 2 Roku TVs one is a hisense the other is an onn. Also have a Roku express. When I load the YouTube app the screen says the channel is not available. This is happening on all 3 devices. I have tried to uninstall and reinstall channel. Also tried to do a system restart and nothing has worked. 

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6 REPLIES 6
makaiguy
Community Streaming Expert
‎09-09-2021 11:14 PM

Re: YouTube not working on Roku devices

  • Where are you located?
  • Are you using a VPN that masks your location?
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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BillieM
Level 7
‎09-10-2021 10:15 AM

Re: YouTube not working on Roku devices

I’m in Louisiana and no I’m not using a VPN

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80
Level 8
‎09-14-2021 06:36 AM

Re: YouTube not working on Roku devices

Me too.. I've tried EVERYTHING.. someone's not being straight with us and wasting everyone's time with useless remedies..

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StreamerUser
Level 20
‎09-14-2021 06:56 AM

Re: YouTube not working on Roku devices

@80 

You didnt mention your Roku model # and firmware version: Settings/System/About

To be blunt, the problem is caused by a combination of poor/bloated RokuOS updates coupled with poor/bloated YT/YTTV updates.

Known solutions/workarounds for YT app not loading/closing to Home:

1) Check for updates: Settings/System/System update/Check now - try again

2) Restart Roku: Settings/System/System restart/Restart - try again

3) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

4) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

5) Remove SD card (if installed) - try again

6) Remove YT app, RESTART ROKU: Settings/System/System restart/Restart, Add app - try again

7) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

😎 Completely unplug power from Roku for 10-15 minutes - try again

9) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

NOTE for #6: Do not remove the YouTube TV app - you will not get the app back until the end of the dispute.

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Pbsetter
Level 8
‎09-14-2021 10:02 AM

Re: YouTube not working on Roku devices

This sucks. Any update on dispute status?

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StreamerUser
Level 20
‎09-14-2021 10:18 AM

Re: YouTube not working on Roku devices

@Pbsetter wrote:

This sucks. Any update on dispute status?

These YT/YTTV loading issues arent specifically related to the dispute status, though it may impact their ability to be fixed/addressed in a more timely manner.

Any news will most likely be the announcement of a resolution, and nothing until then.

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