Channels & viewing

[dizzbot]

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@RokuDanny-R wrote:

Hi everyone,

Thanks for the posts.

We would recommend checking for a system update on your Roku device (Settings > System > System update > Check now). For more information about how to check for a system update, visit our Support page here: How do I update the software on my Roku® streaming device?

If you are still seeing this issue occur after following the troubleshooting step above, please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate team to investigate further.

Thanks,
Danny

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Roku device model: 3800X - Roku Streaming Stick

Serial number: YF000G109088

Device ID: CT37C0109088

Software OS/version: 10.0.0 build 4209-55

Error when trying to open YouTube channel: Can't run channel (because it could not be reinstalled from the network...)

Note: All other channels working fine, network connected fine, have uninstalled and reinstalled this channel 4 times today, keep getting this error. 

YouTube version 2.20 build 93005146

Tracker issue ID: 88-371-506

Steps to repeat error: click on YouTube channel from Roku home screen

[Huron]

I did the system update, didn't work.  I cannot get the Youtube app to launch.  I have about 15 ROKU TV's, I removed the YouTube TV app because I thought I could just reinstall but then I heard there is a disagreement between ROKU and YouTube TV?  How can I view Youtube TV if ROKU won't let me download either YouTube App or the YouTube TV app.  Is there a work around?

[StreamerUser]

@Huron 

YouTube is the workaround - open YT, select "YouTube TV" in the lower left corner of the UI

If YT wont open, try the list:

Known solutions/workarounds for YT not loading/closing to Home:

1) Check for updates: Settings/System/System update/Check now - try again

2) Restart Roku: Settings/System/System restart/Restart - try again

3) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

4) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

5) Remove SD card (if installed) - try again

6) Remove app, RESTART ROKU: Settings/System/System restart/Restart, Add app - try again

7) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

😎 Completely unplug power from Roku for 10-15 minutes - try again

9) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

NOTE for #6: Do not remove the YouTube TV app - you will not get the app back until the end of the dispute

[Rocco55]

I have the same issue with Roku suddenly not working with YouTube. Tried all of the steps without success. Tried to reinstall app and it will not download. I see now that the app is a victim of the dispute between Roku and google (as am I now). I guess it is my fault for not investigating further to see posts that warn not to delete and try reinstalling the app. This dispute apparently has gone on for months without resolution. Here’s mine…buy a fire stick. It works fine. 

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@StreamerUser wrote:

@Huron 

YouTube is the workaround - open YT, select "YouTube TV" in the lower left corner of the UI

If YT wont open, try the list:

Known solutions/workarounds for YT not loading/closing to Home:

1) Check for updates: Settings/System/System update/Check now - try again

2) Restart Roku: Settings/System/System restart/Restart - try again

3) Change your Theme to the Roku Default: Settings/Theme/Restore default theme - try again

4) Change your Screensaver to a Roku clock: Settings/Theme/Screensavers - try again

5) Remove SD card (if installed) - try again

6) Remove app, RESTART ROKU: Settings/System/System restart/Restart, Add app - try again

7) Network connection reset: Settings/System/Advanced system settings/Network connection reset - try again

😎 Completely unplug power from Roku for 10-15 minutes - try again

9) Factory reset: Settings/System/Advanced system settings/Factory reset <--- last resort

NOTE for #6: Do not remove the YouTube TV app - you will not get the app back until the end of the dispute

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[Dia49]

Model 3910RW - Roku Express

Serial No. YGOOAK848433

Device ID C5395A848433

Software Version 10.0.0

What is going on, please!

[davidgarf66]

Why have there been continuous problems with You Tube TV for several months?

Why is ROKU allowing these issues to persist?  ROKU is virtually useless to me if they can't support the streaming TV provider of my choice.  I will switch to another device if this continues.  

I am very disappointed.

[StreamerUser]

@davidgarf66 @Dia49 

Try the workarounds/solutions list posted further up the page, especially the higlighted items (#3 and #4)

Roku doesnt design, code, develop or maintain the YT or YTTV apps - Google does, so you should direct complaints and criticisms of the increasing size and sloppy coding of YT/YTTV to them.

Roku does however design, code, develop and maintain RokuOS including the firmware, middleware (including their Themes and Screensavers) and their apps (The Roku Channel, Live TV on TRC, Roku Media Player, etc), and there is a lot of sloppy code concerning memory management especially on low memory models (512MB) that is a significant source of this app loading issue, so you should feel free to complain to Roku about it

[BarK]

YouTube app stopped working last night.  All other channels are loading and work fine-- only YouTube has the issue.

3910RW Roku Express+ - Roku device model

YG0016926572 - serial number

C537A1926572 - device ID

10.0.0 build 4209-51 - software OS/version

Thank you.

[StreamerUser]

@BarK 

Its supposed to be resolved - try checking for updates:  Settings/System/System updates/Check now

[BarK]

Thanks!  It didn't work the first time but I tried again.  Now it's loading.  Yah!