If you are still seeing this issue occur after following the troubleshooting step above, please provide us with the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times) -steps to reproduce the issue you are seeing
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
Roku device model: 3800X - Roku Streaming Stick
Serial number: YF000G109088
Device ID: CT37C0109088
Software OS/version: 10.0.0 build 4209-55
Error when trying to open YouTube channel: Can't run channel (because it could not be reinstalled from the network...)
Note: All other channels working fine, network connected fine, have uninstalled and reinstalled this channel 4 times today, keep getting this error.
YouTube version 2.20 build 93005146
Tracker issue ID: 88-371-506
Steps to repeat error: click on YouTube channel from Roku home screen
I did the system update, didn't work. I cannot get the Youtube app to launch. I have about 15 ROKU TV's, I removed the YouTube TV app because I thought I could just reinstall but then I heard there is a disagreement between ROKU and YouTube TV? How can I view Youtube TV if ROKU won't let me download either YouTube App or the YouTube TV app. Is there a work around?
I have the same issue with Roku suddenly not working with YouTube. Tried all of the steps without success. Tried to reinstall app and it will not download. I see now that the app is a victim of the dispute between Roku and google (as am I now). I guess it is my fault for not investigating further to see posts that warn not to delete and try reinstalling the app. This dispute apparently has gone on for months without resolution. Here’s mine…buy a fire stick. It works fine.
Try the workarounds/solutions list posted further up the page, especially the higlighted items (#3 and #4)
Roku doesnt design, code, develop or maintain the YT or YTTV apps - Google does, so you should direct complaints and criticisms of the increasing size and sloppy coding of YT/YTTV to them.
Roku does however design, code, develop and maintain RokuOS including the firmware, middleware (including their Themes and Screensavers) and their apps (The Roku Channel, Live TV on TRC, Roku Media Player, etc), and there is a lot of sloppy code concerning memory management especially on low memory models (512MB) that is a significant source of this app loading issue, so you should feel free to complain to Roku about it