Channels & viewing

[John6612]

I got home from work and I went to put on YouTube. And it will not load. I keep getting the message. YouTube could not be run because it could not be reinstalled from the network please check your network connection and try again. I have reset my modem I have removed the channel. And all I get is a zero when it tries to load and then I get the network error message. It's been working fine up until today. Anybody have any idea?

[Flowerchild]

I am getting the same message and Prime will not load for me either.  I've already posted in this area but no help here it seems.

[atc98092]

I just tried YouTube on my Premiere and it loaded no problem. What model Roku do you have (model number, not just the name) and what version Roku OS are you on?

[Flowerchild]

I was getting the same message and Prime would not load either.  I kept getting the not enough space message.  I just got bot solved with a live person at Roku that I had to connect with through Prime Video Support.  I'm using a Roku Express 3900 but this is what we did.

1. Unplug Roku for 5 seconds then plug it back in
2. Check app for update by pressing */check for update
3. Check for system update by using Settings/System/System update/Check now  (even though mine updated this morning it downloaded 4 updates)
4. Uninstall the app (in my case it was Prime but this fixed Youtube too)
5. Restart the Roku using Settings/System/System restart
6. Reinstall the app

Mine launched and I was able to sign in online with the code to register my device.....this was Prime.  When I checked Youtube it launched and I didn't sign in.  REGULAR Youtube NOT Youtube TV

[John6612]

Thank you for taking the time to respond back. When I get home from work I will check to see if there were updates. And I will let you know

[John6612]

No it didn't work. Still doing the same thing. So now I'm trying a factory reset

[tvman1]

YouTube and YouTube TV won't load on my 2 Roku 3800R Sticks. It may have something to do with the latest update, but I don't know.  I'm getting the message,  "YouTube could not be run because it could not be reinstalled from the network please check your network connection and try again." My Roku Premiere, Roku 2, Roku Express, and Roku TV are all getting both, but not the two sticks.

[StreamerUser · Accepted solution]

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@tvman1 wrote:

YouTube and YouTube TV won't load on my 2 Roku 3800R Sticks. It may have something to do with the latest update, but I don't know.  I'm getting the message,  "YouTube could not be run because it could not be reinstalled from the network please check your network connection and try again." My Roku Premiere, Roku 2, Roku Express, and Roku TV are all getting both, but not the two sticks.

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Try:

1. Network connection reset (Settings/System/Advanced system settings)
2. Change theme to Roku Default (Settings/Theme/Theme packs)
3. Change screensaver to a Roku clock (Settings/Theme/Scrensaver)
4. Check for updates (Settings/System/System update/Check now)

[tvman1]

It worked!  Thank you very much!  We love the Aquatic Life Screensaver, so after doing the Default Theme and The Clock, we decided to change the screensaver back to Aquatic Life, and it still worked! Thanks again!!!!

[StreamerUser]

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@tvman1 wrote:

It worked!  Thank you very much!  We love the Aquatic Life Screensaver, so after doing the Default Theme and The Clock, we decided to change the screensaver back to Aquatic Life, and it still worked! Thanks again!!!!

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I also prefer the Aquatic Life screensaver, though if the problem happens again, you'll need to do the process again, and perhaps leave it on another simpler screensaver (and/or theme).