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Kej72
Level 7
‎09-16-2021 04:22 PM

YouTube and YouTube TV not working

I’m still getting the ‘can’t run channel’ error message when I try to launch either YouTube or YouTube TV even though this issue has supposedly been solved and I followed the instructions to resolve the issue.  Also, I can’t run Apple TV either. 

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NVV
Level 8
‎09-16-2021 07:28 PM

Re: YouTube and YouTube TV not working

I am still getting the same error on multiple apps. I even applied their "latest" fix by following the steps for a manual update. IT DIDN'T WORK! How is this getting resolved? I have a roku Express. I did a factory reset, which seemed to work on only one roku box.  Im beyond frustrated. Im paying for services I can't use because this issue HAS NOT been resolved as stated. Please let its know how to fix. 

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StreamerUser
Level 20
‎09-17-2021 04:20 AM

Re: YouTube and YouTube TV not working

@NVV @Kej72 

Unfortunately Roku's solution was a limited/partial workaround at best:

ATTENTION:  If you still cant load YouTube/YouTube (or other apps):

1) Check for updates:  Settings/System/System update/Check now

2) Restore the default theme:  Settings/Theme/Restore default theme

3) Use a simple screensaver:  Settings/Theme/Screensavers/Roku Digital Clock/Set as screensaver

4) Load YT/YTTV/apps

** EVEN IF YOU ALREADY PERFORMED THESE STEPS, DO THEM AGAIN **

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