Dear Roku,
I've been a Roku customer since the early days, and have purchased many Roku devices over the years. It's a great platform, easy to use, and has served us well.
However, with the recent removal of the Spectrum app, and now with the possible removal of the YouTube TV app, my loyalty to Roku is in question. Certainly we'd all like these apps to be integrated into the Roku experience. But it comes down to this: If my family can't watch the content that's most important to us on Roku, features such as searching and other user experience perks are irrelevant, and the Roku platform is no longer of any use to us.
I've added a couple other competing devices over the last several years, and they work fine. While I'd much rather stick with Roku, the bottom line is that I can watch my content on other devices. If my core content providers aren't available on Roku, why in the world would I stay with Roku? Please don't pretend that this is about protecting the user experience, when Roku users are the ultimate losers in this disagreement.
