Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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tarheelfob
Binge Watcher

Re: YouTube TV app freezing after latest OS update

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Thinking of getting the chrome cast with Google tv. It’s on sale right now

Carlking2ck
Binge Watcher

Re: YouTube TV app freezing after latest OS update

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Incidentally the chat agent bailed out on our chat.  I was not being rude or anything.  I just wanted to know why they did this, was it not tested and what they were going to do to fix it.

 

 

Carlking2ck
Binge Watcher

Re: YouTube TV app freezing after latest OS update

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This is what was sent via email.  As I mentioned the agent disconnected and left the chat 

 

Hello Carl,

Thank you for contacting Roku customer support. This is a follow-up to the chat session that you had with us earlier.

As an alternative, YouTube TV can also currently be accessed by going to the YouTube channel on your Roku device and then selecting "YouTube TV" in the bottom left hand selection. You will then be able to sign in to your YouTube TV account to view the same content and feel free to reply to this email.

Thank you for choosing Roku. Have a good day!

Regards,
Sourav
Roku Customer Support

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TarHeelBob
Binge Watcher

Re: YouTube TV app freezing after latest OS update

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Same problem now occurring with YouTube as well, so workaround is ineffective. Is anyone having this problem on a Mac or PC?

tarheelfob
Binge Watcher

Re: YouTube TV app freezing after latest OS update

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I just got off a chat with Support. Supposedly they are aware of the situation and have people working on it. No ETA was given. Here’s hoping they fix it. I might still get a Chromecast just to be safe. Can’t miss football this weekend. Plus, given the whole thing with Roku & Google, might just be safe to have an alternative. YouTube TV is owned by Google so I’m thinking it should be a safe play 

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Carlking2ck
Binge Watcher

Re: YouTube TV app freezing after latest OS update

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Yeah I started getting screen freezes via YouTube also.  That was their work around.  Going to pickup a couple fire sticks in the morning.  I have absolutely no confidence that this is any sort of priority for them. 

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gregmann27
Reel Rookie

Re: YouTube TV app freezing after latest OS update

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Believe this is actually a YouTubeTV problem.  I was using a new Chromecast this morning and it happened on there...only worse cause I couldn't even back and get back in.  Quick chat with YouTubeTV support and they said they are aware of the problem and working on a solution but no ETA.  

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Bamjc10
Newbie

Re: YouTube TV app freezing after latest OS update

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We were dealing with this issue last night (11/19), and was hoping it would have been resolved by this morning (11/20). However, upon opening the YouTubeTV app and watching for all of about 3 minutes the show froze. This persisted to happen and to try and fix it each time we closed the app, deleted it, re-downloaded it, restarted the TV, but none of it helped. Super frustrating. 

Tony12
Binge Watcher

Re: YouTube TV app freezing after latest OS update

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I made the mistake of removing the youtube app and then trying to reinstall. It is no longer available because the technology overlords can't get their working collaboration acts together. I then did access regular youtube scrolled foe to youtube tv (this is a real pain in the ass) . However, the same freezing occurs. So, bottom line, this workaround doesn't work. I put on order several Amazon firesticks.

Given that yourtube tv no longer supports youtube tv I dont expect any fix for this to be forthcoming.

 

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Hwc6838
Reel Rookie

Re: YouTube TV app freezing after latest OS update

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I got tired of all the freezing and brought Amazon Fire Cube tv and that ended all the freezing, now no issues what so ever.  Didn’t want to buy another device, but app on Roku is now a pain in the **bleep**.

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