Forum Discussion
Thanks for that detailed info, StarbucksGhost!
While you wait, it might be a good idea to start with some troubleshooting steps. If that doesn’t do the trick, try hooking up your Roku device to a different internet connection, like a mobile hotspot, and let us know how that goes.
We get that everything else was working fine with the Wi-Fi, but sometimes, a glitch in the connection could mess with the quality when streaming shows, especially those in high resolution.
Keep us posted!
Roku Community Team
I have uninstalled/reinstalled (after a restart) the YouTube App & for 2 days it worked great but now it’s back to constant buffering & playback at 240SD instead of 720 or 1080. It’s actually worse now because before I only had this problem using the YouTubeTV portion but now even YouTube videos will freeze & buffer which wasn’t a problem before. It’s ridiculous at this point. It’s not the WiFi. I have 1G speed WiFi & nothing else on my WiFi ‘glitches’ just the Roku which means even if it was the WiFi, the fact that I only have a problem with the YouTube playback on my Roku Tv still makes this a Roku specific problem. YouTube App works fine on my iPad & MacBook. Anyway, people have suggested I use the Roku Stick? as they say the Roku TVs often have issues after a few years. When they plug in the stick & use that instead of the TV it works fine. I don’t know how true that is but I’m running out of options. I’ve noticed that I have to manually update the apps as it doesn’t seem like the Roku is doing this automatically.
Also, when I power off my TV I don’t think it actually turns off, I think it goes into a sleep mode which can also be a problem as other apps will have problems until I do a restart. How can I turn off the tv so that it’s like a restart when I power it on?
Thanks again for your suggestions
- RokuEmmanuel-D5 months agoCommunity Moderator
Thanks for that detailed info, StarbucksGhost!
Could you help us out by sharing some info here?
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times)
- App build version (Highlight the app from the Home Screen and press the Star * Button)
Please get back to us soon!
Roku Community Team
- StarbucksGhost5 months agoReel Rookie
Hi, here is the information you requested.
ROKU Device Model: TLC 55S525
Device ID# S051Y976A92E
Serial # X00300T6A92E
Software Version: 14.5
Tracker ID: ID 2E-180-955
App Build Version: 2.23 - build 115025180
Thank you again for your help.
SBG ✨ - Surt5 months agoChannel Surfer
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