Channels & viewing

[LemonChiffon]

I see this has been happening for weeks but just tonight, I try to launch YouTube from Roku and the screen just freezes on the YouTube logo.    I can't get it to get past this frozen state.  

[RokuJharra-Q]

Hello @LemonChiffon

Thanks for letting us know about the YouTube app freezing up on you. Let’s see what we can do to fix it!

• Select the app and press the * button on your remote. Then, choose the option to update the channel.
• If that doesn't work, check for a system update: Home > Settings > System > Software Update > Check Now.
• You might need to re-install the app from the Channel Store after updating your system.
• Restarting your device might sometimes help: Home > Settings > System > Power/System Restart.

Let us know how it goes!

Best,
The Roku Community Team

[LemonChiffon]

What is the latest system update I need?    As that did not work, nor removing and adding YouTube again.

[RokuTakashi]

Hi, @LemonChiffon 

Thanks for keeping us posted.

The current Roku software version as of 2/25/2025 is OS version 14.1. You can check this on Settings > System > About.

Additionally, have you performed the troubleshooting steps suggested by @RokuJharra-Q? If so, have you noticed any improvements?

Let us know.

Thanks,
The Roku Community Team.