this has resurfaced, and no, resetting the Roku does not work, any other useless tips ?
Hi @bruce62,
Thanks for your first post in the Roku Community!
We appreciate your effort to reach us and We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:
We look forward to hearing from you and looking closely into this issue. Thank you!
Best regards,
Mary
I have noticed the inability to play anything from the Xfinity app whether thru the Roku or the TV directly when not using an Xfinity internet modem. My experience is there's no fix unless you have an Xfinity modem.