Forum Discussion

SW9's avatar
SW9
Newbie
6 years ago

Why my bet plus app not working

Bet plus app hasn’t been working for some days i don’t know what’s going on 

12 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    SW9 

    Thanks for the note.

    Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

    Does this clear up the issue you are seeing?

    Thanks,
    Danny

    • Tee_'s avatar
      Tee_
      Newbie
      5 years ago

      My app refuses to stay on. I’ll start watching something and after like a minute it’ll mute itself then stop. Then my whole television has to restart.

    • MaryR12's avatar
      MaryR12
      Newbie
      5 years ago

      I tried taking it off and resting my TV and adding it bck but it still isn't working

  • Cassidi2018's avatar
    Cassidi2018
    Newbie
    5 years ago

    Re: Why my bet plus app not working

    SW9 wrote:

    Bet plus app hasn’t been working for some days i don’t know what’s going on 

     

  • Drika's avatar
    Drika
    Newbie
    5 years ago

    Click the star in the remote, I use app on phone. Click check for updates, then click move, move the app, the app should refresh and work again. 

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi psmikes,

        Thanks for reaching out to the Roku community!

        Does the issue only occur on BET+ or all channels on your Roku device?

        As a first step, could you try to remove the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

        Please follow the steps here to get up and streaming: How to resolve a channel playback issue | Official Roku Support

        Please try doing this and see if it helps with what you're experiencing.

        Regards,
        Mary

      • RokuKarla's avatar
        RokuKarla
        Retired Moderator
        3 years ago

        Hello Mtwilliams

        Thanks for reaching out here in the Community!

        We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

        -Are you being prompted with an error message?
        -Could you please verify if the issue you are running into is when you're accessing the content of BET+ standalone or through The Roku channel?
        -What are the steps to reproduce the issue you are seeing?
        We look forward to hearing from you and looking closely into this issue. Thank you!


        Regards
        Karla

  • 1diamond's avatar
    1diamond
    Newbie
    4 years ago

    I paid for 1 yr subscription of bet plus

    I am not able to pull season 2 .3. 4 of

    Family  Business 

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      Hi 1diamond

      Thanks for the post.

      Could you tell us how are you accessing BET+? Is it through The Roku Channel or the standalone one? Please let us know. We'd like to know more about how we can help.


      All the best,
      Kariza