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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Kim11
Level 7

Why isn't Prime working properly. Video is very distorted. Netflix and your

Prime video appears scrambled. Why?

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2 REPLIES 2
Kim11
Level 7

Re: Why isn't Prime working properly. Video is very distorted. Netflix and your

Netflix and YouTube are working fine. Roku menu is also scrambled.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Why isn't Prime working properly. Video is very distorted. Netflix and your

Hi @Kim11

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern? A photo of the issue occurring would be a great help as well.

We look forward to your response.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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