Our engineering team would like to take a look to see if we can help here.
Please provide us the following information:
-Roku device model
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-verify if you getting any error messages/codes when you are trying to access the channel
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
I have tried uninstalling HULU, resetting the Roku device and reinstalling HULU, unplugging the Roku for 60 seconds, and a few other things I've seen suggested - all to no avail.
I am not experiencing the problem with my model 3920X Roku Premiere which was added to my HULU account on 05/21/21, but only on my model 2710X Roku 1 which was added 05/24/21/
-Roku device model: 2710X Roku 1 -Serial number: 1XE3CK113085 -Device ID: none -Software OS/version: version 10.0.0 build 4195-06 -HULU channel version 4.9 build 3 -Tracker ID: Issue ID 85-215-931 Timestamp 2021-05-30T22:51:38Z -Steps to reproduce the issue you are seeing When I select a TV series episode to play, the Retieving bar displays till it reaches about halfway then am returned to the episode selection screen instead of playing the selected episode. -Do you receive any error code or message? No.
Having the same issue since 5/25/21. Have an open ticket with Hulu.
-Roku device model - 2710X -serial number1XK59W087450 -device ID - ? -software OS/version - 10.0.0 - build 4195-06 - Hulu only - Version 4.9-build 3
-tracker ID when this issue occurs - can't find - Go to Hulu and select any show/movie. Select play. Show will attempt to retrieve and after 1-3 seconds send you back to Hulu home screen. Doesn't matter what show or movie you attempt.