Thanks for posting in the Roku Community!
Our engineering team would like to take a look to see if we can help here.
Please provide us the following information:
-Roku device model
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-verify if you getting any error messages/codes when you are trying to access the channel
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.