Channels & viewing

[Jerrybegoood]

Call Hulu let them know your one of the thousands having same problem.   No remedy has been effective yet?

[RokuMary-F]

Hi everyone,

Thanks for posting in the Roku Community!

Our engineering team would like to take a look to see if we can help here.

Please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

-verify if you getting any error messages/codes when you are trying to access the channel
-steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.

Many thanks,
Mary

[granny2]

My Roku will play all channels except Hulu, this is something that has just happened in the last few days. It will load and then start and then quit

[granny2]

I tried restarting and it didn't help

[RokuMary-F]

Hi @granny2,

Thanks for getting in contact regarding your playback issue with the Hulu channel.

Kindly provide the requested information from the previous post. 

Our engineering team would like to take a look to see if we can help here. Thank you!

Regards,
Mary

[Txcharpentier]

Mary,

I did everything and provided the request you requested and still nothing! Plus my post is no where to be found now.

[seremarcus]

I'm having the same issue. Have done all the fixes suggested and still not working.

[rottbill]

I have tried uninstalling HULU, resetting the Roku device and reinstalling HULU, unplugging the Roku for 60 seconds, and a few other things I've seen suggested - all to no avail.

I am not experiencing the problem with my model 3920X Roku Premiere which was added to my HULU account on 05/21/21, but only on my model 2710X Roku 1 which was added 05/24/21/

-Roku device model: 2710X Roku 1
-Serial number: 1XE3CK113085
-Device ID: none
-Software OS/version: version 10.0.0 build 4195-06
-HULU channel version 4.9 build 3
-Tracker ID: Issue ID 85-215-931 Timestamp 2021-05-30T22:51:38Z
-Steps to reproduce the issue you are seeing
When I select a TV series episode to play, the Retieving bar displays till it reaches about halfway then am returned to the episode selection screen instead of playing the selected episode.
-Do you receive any error code or message? No.

[Tkcal]

Having the same issue since 5/25/21. Have an open ticket with Hulu. 

-Roku device model - 2710X
-serial number1XK59W087450
-device ID - ?
-software OS/version - 10.0.0 - build 4195-06
- Hulu only - Version 4.9-build 3

-tracker ID when this issue occurs - can't find
- Go to Hulu and select any show/movie. Select play. Show will attempt to retrieve and after 1-3 seconds send you back to Hulu home screen. Doesn't matter what show or movie you attempt. 

Roku support...any idea?

[RokuMary-F]

Hi everyone,

Thanks for providing the information needed.

Our engineering team has been investigating this issue closely and once more information is available I'll be sure to let the Community know.

We appreciate your patience for the time being!

Thanks,
Mary