Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ScottElliott
Level 8

Re: “We’re sorry an error has occurred “ message on new CBS shows

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That is a bad reply. It's been over a year that this has been occurring for people with no actual solution that works. The existing "fix" puts you into a state of perpetual open and crash. Terrible customer service. Do better. You get in touch with CBS. It's on YOUR platform! Stop handing off your job to us. 

HamboneBill
Level 8

Re: “We’re sorry an error has occurred “ message on new CBS shows

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You're exactly right, Scott. This appalling lack of concern for customers is enough to drive me and presumably many others away from ever using Roku products again.

ScottElliott
Level 8

Re: “We’re sorry an error has occurred “ message on new CBS shows

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I wrote software for a living for 2 decades. I know exactly how easy this issue is to fix. Less than 5 minutes. Literally. There's zero reason Roku and CBS can't make this happen. Pure laziness or ineptitude, take your pick. 

Re: “We’re sorry an error has occurred “ message on new CBS shows

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I did remove restart reinstall and every day I have to sign out and back in I have a roku one tv

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comgear
Level 7

Re: “We’re sorry an error has occurred “ message on new CBS shows

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Did everything listed above twice and still get the error message. Roku, your turn. What's up with CBS?

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Aaronjs22
Level 7

Re: “We’re sorry an error has occurred “ message on new CBS shows

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This is crazy, it's clear that this issue is solely with the cbs app, has existed for over a year, and none of the 'solutions' work. Is there someone at Roku support that is responsible for app relationships? They need to work directly with cbs on a permanent fix. Please for the love of God help this loyal community. 

Ellemcee
Level 7

Re: “We’re sorry an error has occurred “ message on new CBS shows

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Remove restart reinstall thru settings 

still an error has occurred. 

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DropEdge
Level 7

Re: “We’re sorry an error has occurred “ message on new CBS shows

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Contacting CBS is futile. I contacted them first via the website, then via email, and finally via phone to tech support. They said this is an issue on Roku’s end; and because I have an account with Roku and not CBS or Paramount+, it’s Roku’s responsibility to resolve it. You’re up next.

AlenB
Level 8

Re: “We’re sorry an error has occurred “ message on new CBS shows

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Seems like they are pointing fingers at each other with neither parties wanting to resolve the issue. 

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Toddwrtr
Level 12

Re: “We’re sorry an error has occurred “ message on new CBS shows

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@AlenB wrote:

Seems like they are pointing fingers at each other with neither parties wanting to resolve the issue. 


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