Channels & viewing

[RokuKarla]

Hello @Schlagerk64,

Thanks for posting in the Roku Community!

The channel developer themselves maintains channels on Roku. We suggest reaching out to CBS's customer support directly to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

Regards,
Karla

[knknechtel]

thank you for this comprehensive summary. I read about 5 pages of people attempting to have us reset things before I skipped to the end and found this. every day (at least once) I have to re-login and I want to throw things at my tv. heck, I'd take logging in once a month on cbs rather than every day... I'm glad to know it's not just a me problem, but I'm annoyed they're not doing anything about it and are likely doing it on purpose. 

[knknechtel]

I've figured out I don't need to delete the app and restart every time, just log out and log back in on the "home" menu or whatever it is on the far left. That may be a little easier if that works.

[G_Russell]

Problem persists.  We are signed in at CBS (on Roku) with our provider, "Xfinity".  "An error occurred".  We must sign out.  Then sign back in.  Go to computer to input the CBS code on screen with CBS.com/tv/roku.  But then we are directed to the Xfinity sight.  We must sign in and wait for an Xfinity code sent to our email.  Go back and input the Xfinity code.  Then we go back to screen and are able to view CBS.  Each new viewing requires this.  Have contacted CBS with on response yet.  Please assist us, help!  Gary.

[G_Russell]

Sorry,  "With no response yet."

[G_Russell]

Liana,

As a Roku staff member your input to CBS has more gravitas.  Can you intervene on our behalf?

This has been going on for far to long.

We are signed in at CBS (on Roku) with our provider, "Xfinity".  "An error occurred".  We must sign out.  Then sign back in.  Go to computer to input the CBS code on screen with CBS.com/tv/roku.  Then we are automatically directed to the Xfinity sight.  We must sign in and wait for an Xfinity code sent to our email.  Go back and input the Xfinity code.  Then we go back to screen and are able to view CBS.  Each new viewing requires this.  Please help!  Gary.

[AlenB]

It is clear they do not have plans to ever fix this. 

[leskoonk]

As I have said here before - they don't "fix" it because it is their intended behavior.  They somehow think this protects them from people stealing their service.  Note that CBS apps on devices other than Roku behave exactly the same way.

[RokuDanny-R]

Hi Community users,

Thanks for the posts.

For more information about that channel's authentication process and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[Lathph]

I did exactly as you said. I uninstalled the CBS channel and then restarted the Roku system. Then I reinstalled the CBS channel. It still did the same thing. I got the “sorry an error has occurred” message. It’s very frustrating.

lathph