Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
All new content on CBS since 9/20/21 now has above error message. Updated and restarted Roku system x2 w/o resolution. Watched 2 new episodes last nite w/o difficulty but those episodes ( NCIS,NCIS Hawaii) now show error message.
I get this message, and the stream stops. I have to press OK. Then click on the show again. It happens continuously every minute or two. I tried uninstalling the app and reinstalling it. I tried powering down the roku and turning it on again. Based on other posts about CBS All ACCESS and Paramount, I'm guessing it's on CBS' end?
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more, specifically in that order.
Does this clear up the issue you are seeing? Please keep us posted what you find out.
For clarification, are you also getting the error message stated in this thread? Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again. We also suggest doing the restart from the Settings menu by navigating to Settings > System > System restart > Restart.