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Fangirl_84
Newbie

Watching HBO Max causes Roku to overheat

It happens when I watch Game of Thrones and House of The Dragon.

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3 REPLIES 3
RokuJechealR
Community Moderator
Community Moderator

Re: WW84 using HBO Max causes Roku to overheat

Hi @Fangirl_84,

Thanks for your first post in the Roku Community!

We'd like to better understand what may be happening here.
What device are you using to stream Max? If you're using a Streaming Stick, please power it via the wall and not via USB and see if that helps the issue. Also, grab a free HDMI extender from Free HDMI® extender. Sometimes the extender putting space between the TV and the streaming player will help dissipate any extra heat from the TV.
If you're using a different Roku device, ensure nothing it is sitting on top of it and that it isn't in a cabinet. If it's on top of another electronic item that could be getting warm, like a cable box, try to place it somewhere else.
Resource: What to do if the red light is on or you see a Your device is overheating.
Let us know if you still encounter an issue after performing the steps above.

Warm regards,

Chel

Jecheal R.
Roku Community Moderator
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Lsrad
Newbie

Re: WW84 using HBO Max causes Roku to overheat

Our roku is suddenly overheating - but only when watching Max.  It doesn’t overheat with any other app. Seemed to coincide with the new max rollout? 

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RokuArjiemar
Community Moderator
Community Moderator

Re: WW84 using HBO Max causes Roku to overheat

Hi! @Lsrad,

Thanks for reaching out the Roku Community!

We would be more than happy to look further into this issue, but will need more detailed information. Can you please provide us the following information:

  • What Roku model device are you using?
  • How are you powering the Roku device?

To fix the overheating issue please check this article to assist you further: What to do if the red light is on or you see a "Your device is overheating" message

Please feel free to let us know if you need any additional assistance!

Best regards,

Arjiemar

Arjiemar
Roku Community Moderator
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