Channels & viewing

[eg23454]

Having problems on live with all the channels where the actor lips and sound not coordinating together. Sound first then the actors mouth moving how do I fix??? It’s very aggravating to watch.

[RokuJharra-Q · Accepted solution]

Hi @eg23454 ,

Thank you for informing us. I'm happy to help!

If all channels are experiencing these issues, the network could be the cause. Could you try the following steps?

• Restart your router.
• Connect your device to a mobile hotspot: to see if there’s a difference in the streaming experience.
• System restart: navigate to settings > System > Power/System restart. 

We would appreciate it if you could share your observations with us.

Best,
The Roku Community Team