I second this assessment. Today, 4/20, there was an update to the app that hasn’t allowed it to load at all on my Roku. Before this recent update I’d had issues loading movies on Viki through my Roku when the app on my phone works just fine. There has been a steady decline in app accessibility that I don’t think can be blamed on the app alone.
As a user who also pays for this service, I will also follow the advice of the previous representative and contact Rakuten Viki but Roku should be prepared for more complaints from their users and willing to offer some actionable solutions.
