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Pdengate
Level 7
‎03-12-2021 04:59 PM

Upgraded subscription to Discovery + still show ads. How can I make ads go away?

Discovery + ad-free subscription still won't let me skip ads. Help!

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RokuMary-F
Community Moderator
Community Moderator
‎03-15-2021 10:22 AM

Re: Upgraded subscription to Discovery + still show ads. How can I make ads go away?

Hi @Pdengate,

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

You can reach Discovery+ support here: https://help.discoveryplus.com/hc/en-us

Thanks,

Mary

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makaiguy
Community Streaming Expert
‎03-15-2021 11:52 AM

Re: Upgraded subscription to Discovery + still show ads. How can I make ads go away?

A guess:

Go into your Discovery+ app.

Go to account settings (bottom of menu on the left).

Go to Sign Out (right end of menu on top) and sign out.

Sign back in.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

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