Channels & viewing

[JennBucky93]

Hello, I have a roku express and I paid for Univision Now for my parents and they used to be able to watch it just fine. Suddenly a few months ago, when we try to open the app, it goes black and then back to the home screen. Its the only app that does that, all my other ones like Prime, Disney+, MAX all work fine, its just the Univision Now app. I already reset, restarted, uninstalled, reinstalled and did all the other troubleshooting advice on these community forums. I even went and bought a new Roku Express and same issue. I can use Univision Now just fine on my TLC Roku TV and Philips Roku TV so I’m curious if its something new where its no longer supported on Roku express? Any info is greatly appreciated! 

[RokuTakashi · Accepted solution]

Hi, @JennBucky93 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have experienced with your Roku device which does not access the Univision channel properly, while your other Roku TVs are able to open the app flawlessly, and we're here to assist. We recommend updating your Roku Express to the latest software update. To do this, navigate to Settings > System > Software Update > Check Now. 

For more information, you can visit this support article on How to update the software on your Roku streaming device

Let us know what you find out, and we'll assist you further.

Best wishes,
Kash

[Yesey]

Already did all this and the app still doesn’t work.