Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Btcoburn
Channel Surfer

Re: “Unauthorized channel on spectrum account” with directv when trying to watch Fox News

I tried twice and got the same error each time.  For some reason the app is assuming that I am connecting via Sprectrum

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RokuDanny-R
Retired Moderator

Re: “Unauthorized channel on spectrum account” with directv when trying to watch Fox News

@Btcoburn

Thanks for the follow up.

If the issue remains unresolved, I'd recommend reaching out to the channel provider directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

Please keep us posted what you find out.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Re: “Unauthorized channel on spectrum account” with directv when trying to watch Fox News

It worked for Me. Yay!! 
Thank You, RokuDanny-R ❤️
Shirley James

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Sailorwatson
Reel Rookie

Re: “Unauthorized channel on spectrum account” with directv when trying to watch Fox News

I am able to remove the channel from Roku but not sure how to "log out" of the channel. 

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RokuDanny-R
Retired Moderator

Re: “Unauthorized channel on spectrum account” with directv when trying to watch Fox News

@Sailorwatson

Thanks for the post.

Can you please specify the issue you are experiencing and your inquiry?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Community Moderator
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