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Tabrwn
Level 7

Unable to watch shows on Hallmark Now purchased through Roku

We purchased Hallmark Now through Roku. So we don’t have an actual Hallmark login. Now after just a few weeks on of the series we were watching seems to be unavailable. However, when we look on the Hallmark website it is very much still on their channel. So how do we get all of the shows through Roku? Do we need to cancel the subscription through them and go directly through Hallmark?

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3 REPLIES 3
RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to watch shows on Hallmark Now purchased through Roku

Hi @Tabrwn

Thanks for reaching out here in the Community!

Could you provide us with the title of the series you are referring to? We'll be able to further assist you from there.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Tabrwn
Level 7

Re: Unable to watch shows on Hallmark Now purchased through Roku

When Calls the Heart. We can view an advertisement saying all seasons are now available. But when searching no seasons are found as well as it has been removed from our continue watching group.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Unable to watch shows on Hallmark Now purchased through Roku

@Tabrwn

Thanks for the reply.

I have passed your concern to the appropriate Roku team to investigate further. Once we have an update, we'll post it in this thread.

Your patience and understanding are greatly appreciated.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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