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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mica1121
Level 7

Unable to watch my Disney+ subscription

So, I'm trying to watch Disney+. I have a subscription. Good for 5 more months. When I try watching the channel, it tells me to login. I try to login. It says to use my email for Roku account. I continue with the email. It says "we couldn't find an account for that email".

 

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2 REPLIES 2
renojim
Community Streaming Expert

Re: Unable to watch my Disney+ subscription

Are you sure it's telling you to use your Roku account email or just asking you if you'd like to use it?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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makaiguy
Community Streaming Expert

Re: Unable to watch my Disney+ subscription

@Mica1121-

Ditto to what @renojim said. 

I use a different email address for my Roku account than I do for most everything else.   When I go to log on to a channel it asks if I want to use my Roku email address and I have to tell it NO, so that I can then enter the needed address.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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