Update 4/10/22: After reading that many others were able to watch the games with their Roku devices I bought a new Roku Express 4K Model 3940RW for my mom and the problems went away for her.
Have had a MLB subscription for me and then my mom also has her own MLB subscription. We have both been getting the MLB games for like 5 years or so. This year my mom has been watching the St Louis Cardinal Spring Training games (subscription for a single team) and has been working fine. She also watched a few games on the 2021 season just before the 2022 regular season start. Then suddenly on either April 5 or 6th was unable to get the game. My mom started getting the problems (I hadn't been using my Roku) and would get all the way to selecting the game, selecting to watch the full game (not the condensed) then selecting the St Louis Video feed and it starts to load the game, but then that is where problems start to arise. Most of the time after about 15 seconds of loading and a spinning circle in the middle of the screen I will then get just Audio (still see the loading/spinning circle at this point, but it stops spinning), then about 15 seconds later or so will see the Team Emblems appear on the screen with the audio (again circle still on the screen not spinning), then about 60 seconds later the video will appear for a few seconds showing the commentators talking about the upcoming game and it goes for maybe a few seconds and then exits back to the home Roku screen (IOW, MLB app exits or dies). Sometimes only takes like 30 seconds for the video game to appear but then exits always after just a few seconds of showing video of the broadcast (Hmmm, Update: One time did get 30 seconds of the broadcast, this is probably one out of 10 tries but it still exited the same way after 30 seconds).
I then tried the same thing on my Roku and basically saw the same problems mom was having and started trying various things on my account to try and fix the problem.
I have done a check for updates on the the MLB app it's at Version 8 Build 2. Still the same problem.
Tried removing the MLB app from the Roku, then adding it back and still the same problem.
Did a check updates again and still the same problem.
This happens on all games including games my mom had watched previously before without any problems but now (since April 6 or so) no longer able to watch them.
I am able to watch HBOMax just fine.
This is occurring on both my MLB account with my Frontier Fiber internet and on my mom's MLB account on her Spectrum Cable internet account.
We both have the same Roku. About screen on Roku says:
Model: 3700X - Roku Express
Software Version: 10.5.0 - Build 4208-28
MLB Version says Version 8.0, Build 2 (Also did a check update).
I did notice that it seems the video feed (what little I get) seems different since it stopped working. I don't remember getting the Team Logos I see at the start of the video and the progress bar seems to be different.
I have tried to submit this to mlb.tv support but it is really awful. It has a maximum of 300 characters and even then I had problems. Not expecting much help there (the page said to give detail to help solve the problem but they are limiting it to 300 characters. That doesn't make sense) .
Is anyone else having problems or able to get the games. For those that are successful in getting the games what device are you using.
Got a trouble ticket open into MLB.tv but no response yet.
