Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Ke5
Reel Rookie

Unable to sign into HBO MAX. Very frustrating.

Unable to sign into HBO MAX after following all the instructions; delete, restart, update software, change password. Very frustrating.

0 Kudos
1 REPLY 1
RokuJohnB
Community Moderator
Community Moderator

Re: Unable to sign into HBO MAX. Very frustrating.

Hi @Ke5,

Greetings from the Roku Community!
We understand you're having a problem with the Max channel since you're unable to sign in. After attempting the troubleshooting steps, and videos from other channels play fine. In that case, we suggest contacting the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

If you need anything else, please let us know.

Kind regards,

John

John
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.