Hey, @AMeredith.
Thanks for reaching out!
Have you tried restarting the Roku device?
Here's how:
- Press Home on your Roku remote
- Scroll and select Settings
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart
Still not working? Let us know so we can help out more!
Roku Community Team
Emmanuel-D.
Roku Community Moderator